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Privacy Policy

Introduction

At Hayes Holdings, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you interact with our services, including VoIP and SMS communications, available through our website, hayesholding.com. By using our website and services, you agree to the terms outlined in this policy.

Information We Collect

VoIP Data:

  • Call Metadata: Information about the calls you make and receive, such as call duration, time, and date.
  • Voice Data: The audio content of your VoIP calls, which may be recorded and stored for quality assurance, training, and compliance purposes.
  • User Information: Personal details you provide when registering for our VoIP services, such as your name, email address, phone number, and billing information.

SMS Data:

  • Phone Numbers: Collected when you opt-in to receive SMS messages from us.
  • Message Content: The content of SMS messages sent to and from your phone number.
  • Opt-In/Opt-Out Requests: Records of your preferences regarding receiving SMS messages.

How We Use Your Data

We use the data we collect to provide, improve, and personalize our services. Specifically:

  • VoIP Services: Facilitating and managing your VoIP calls, enhancing call quality and service reliability, providing customer support, complying with legal requirements, protecting against fraud and abuse, and conducting research and analysis.
  • SMS Services: Sending informational and promotional messages, responding to your inquiries, and managing opt-in and opt-out preferences.

SMS Communications

SMS Opt-In: By providing your phone number, you agree to receive SMS (text) messages from Hayes Holdings. Message and data rates may apply. Message frequency varies.

SMS Opt-Out: If you are receiving SMS (text) messages from us and wish to stop receiving them, simply respond with either “STOP” or “UNSUBSCRIBE” to the number from which you received the message. Once we receive your message, you will no longer receive further text messages from us.

Use of Customer Data for SMS

Hayes Holdings maintains strict privacy policies, ensuring that personal information of our users and members is not sold, rented, released, or traded to others without prior consent or a legal obligation.

Sharing Your Data

We do not sell, trade, or rent your personal data to third parties. We may share your data with:

  • Service Providers: Third-party service providers who assist us in operating our website and conducting our business. These providers are obligated to keep your information confidential and secure.
  • Legal and Regulatory Authorities: When required by law, we may disclose your data to comply with legal processes, enforce our policies, or respond to lawful requests from public authorities.

Data Security

We implement robust security measures to protect your data, including:

  • Encryption: Data is encrypted during transmission and storage to prevent unauthorized access.
  • Access Controls: Strict access controls ensure that only authorized personnel can access your data.
  • Data Storage: Secure storage solutions protect data from unauthorized access and breaches.

Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods may vary based on the type of data and applicable laws.

Your Rights

You have the right to:

  • Access: Request access to the data we hold about you.
  • Correction: Request corrections to any inaccurate or incomplete data.
  • Deletion: Request the deletion of your data, subject to certain exceptions.
  • Objection: Object to the processing of your data in certain circumstances.

To exercise any of these rights, please contact us at [contact email].

Changes to This Policy

Hayes Holdings reserves the right to update this Privacy Policy at any time. We will notify you of any changes by posting the new policy on our website. You are advised to review this policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Hayes Holdings
2500 SE Inner Loop
Georgetown, TX 78626
info@lonestarpumping.com
512-818-8400